Tingkat Kepuasan Pengunjung Terhadap Objek Wisata Pulau Kumala di Kutai Kartanegara

Authors

  • Ema Dwi Arsita Master in Architecture of the Built Environment, Faculty of Engineering, Brawijaya University
  • Novi Sunu Sri Giriwati

DOI:

https://doi.org/10.21776/ub.ruas.2022.020.02.9

Keywords:

Kumala Island, quality of tourism, cultural tourism

Abstract

East Borneo has a lot of potential and natural resources that have not been fully developed, including in the tourism sector. Kutai Kartanegara Regency is experienced rapid progress in the tourism sector and continues to be developed until now. One of the popular tourist objects is Kumala Island as a cultural tourism object. However, within one year this tourist attraction experienced a decrease in the number of visitors because the management was considered less than optimal. Therefore, there is a need for a study of the level of visitor satisfaction at a tourist attraction to see what facilities must be improved in order to attract visitors again. This study uses a descriptive qualitative method with a Likert scale to see the level of satisfaction of visitors to Kumala Island tourism. From the research results, the Attractions and Accessibility aspects in Kulau Kumala have been satisfactory, but the amenities are still unsatisfactory so they must be addressed to attract visitors again.

Author Biography

Ema Dwi Arsita, Master in Architecture of the Built Environment, Faculty of Engineering, Brawijaya University

Lecture of Master in Architecture of the Built Environment, Faculty of Engineering, Brawijaya University

References

Batubara, Husein. (2016). Penggunaan Google Form Sebagai Alat Penilaian Kinerja Dosen Di Prodi Pgmi Uniska Muhammad Arsyad Al Banjari. Al-Bidayah: Jurnal Pendidikan Dasar Islam. Volume 8 Nomor 1 2085-0034.

Botha, Yusviana., & Saroinsong, Fabiola. (2015). Persepsi Pengunjung Terhadap Pengelolaan Kawasan Wisata Bukit Kasih Kanonang. Universitas Sam Ratulangi, Manado.

Chonlada, C. (2015) Satisfaction in Thai Standard of Tourism Quality. 7th World Conference on Educational Sciences.

Herrera, Manuel., & Sasidharan, V. (2017). Quality and sustainability of tourism development in Copper Canyon, Mexico: Perceptions of community stakeholders and visitors. Tourism Management Perspectives. vol 27 (2018) 91–103.

Kim, S.E., & Lee, Kyung. (2017). Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo. Information & Management. vol 54 687–702 .

Lee, J.S., & Fakrare,P. (2019). Honeymoon tourism: Exploring must-be, hybrid and value-added quality attributes. Tourism Management. vol.76 103958.

Lukoseviciute, G., & Panagopoulos, T. (2021). Management priorities from tourists perspectives and beach quality assessment as tools to support sustainable coastal tourism. Ocean and Coastal Management. vol 208 105646.

Moon, H., & Han, Heesup. (2018). Destination attributes influencing Chinese travelers perceptions of experience quality and intentions for island tourism: A case of Jeju Island. Tourism Magamenet Prespective. vol.28 71-82.

Putro, Nugroho. (2017). Tingkat Kepuasan Pengunjung Objek Wisata Minat Khusus Arung Jeram Desa Mendut Kecamatan Mungkid Kabupaten Magelang. Universitas Sanata Dharma Yogyakarta.

Rahman, Rahmawati., & Firmansyah. (2020). Persepsi Dan Kepuasan Pengunjung Objek Wisata Pulau Bokori Kecamatan Soropia Provinsi Sulawesi Tenggara. Publiser The Post Graduate Program Of Universitas Galuh Master Of Management Studies Program .

Zhang, Zhiwei., & Plathong, Sakanan. (2020). Analysis of the island tourism environment based on tourists’ perception—A case study of Koh Lan, Thailand. Ocean and Coastal Management. 197 (2020) 105326.

Downloads

Published

2022-12-26

Issue

Vol. 20 No. 2 (2022)

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).